I. Payment options
We offer the following payment options:
National and international shipments
- Prepayment by bank transfer
- Credit card
We ship worldwide by DHL, UPS or FEDEX.
For Munich, we also offer immediate delivery or delivery at the desired time via the Same Day Delivery Service. (Mon – Fri, 11 am – 5 pm)
III. shipping costs
Orders within Germany and the EU are free of shipping costs from a value of goods of 250.-€.
Shipping costs for orders under 250€ value of goods:
Shipping within Germany: 5.- €
Immediate delivery by courier within Munich: 12,- €
Shipping within the EU (excluding Germany): Standard: 10.- €, Express: 15.-€
Shipping to the rest of Europe: Standard 15.- €, Express: 20.- €
Shipping USA, Canada, South Korea, Hong Kong, Japan: Standard: 25.-€, Express: 50.-€
Shipping rest of the world: Standard: 40.- €, Express: 60.-€
For orders outside the EU, the item prices are stated without VAT and customs duties.
Please note that individually for each country import sales taxes, customs duties and handling fees will be charged separately by Fedex, UPS or DHL.
If you have any questions about this, please send an email to our customer service email@example.com.
Returns within the EU are free of charge, from outside the EU shipping costs apply.
In the event of a complete return of all items ordered, any shipping costs incurred will also be refunded in full.
Should goods worth less than 250€ be retained, the corresponding shipping costs will be deducted from the refund amount.
IV. Delivery times
The delivery time for national shipments is about 1-2 business days.
Immediate delivery by courier for Munich, Munich County and Starnberg will be delivered within 120 minutes, or at the desired time at the earliest 90 minutes after receipt of order. This service is available from weekdays between 11 am and 5 pm.
The delivery time for international shipments is about 2-28 business days.
The following applies to all shipments: No delivery will be made on Saturdays, Sundays and public holidays.
Should an item exceptionally not be in stock or not immediately available and the delivery time is extended accordingly, it will be separately indicated on the respective product page.
Can we still be of service to you? Tel: +49 (0)89 260 190 55 (Mon – Fri | 11:00 – 19:00) firstname.lastname@example.org